Home Energy Saver loans partner toolkit
Everything you need to communicate clearly and consistently about Home Energy Saver loans to your customers and stakeholders.
Last updated: 15 April 2026
Purpose of this hub
This toolkit helps partners deliver clear, accurate and consistent communications about Home Energy Saver loans. It is designed to build customer trust, ensure consistency and reduce confusion or misinterpretation.
What's included
- Fact sheet: A shareable PDF for internal teams and stakeholders, providing a simple overview of the program
- Customer messaging and mandatory guidelines: Outlines what must be included in customer communications, along with recommended language you can tailor to your brand. It also includes examples of how to apply this across different channels, including website, social and email
- Business messaging and mandatory guidelines: Guidance tailored for communications with industry, partners and stakeholders
- FAQs: Answers to common questions about the program
- Image library: A set of approved images to support consistent communications. Partners are encouraged to use this imagery where possible. If sourcing your own, aim to align with a similar style.
Images available from May.
Before you go live
Before publishing any communications, please ensure you have:
- reviewed and understood the mandatory guidelines
- used the latest version of all assets
- clarified any questions with the ESC
Toolkit resources
Customer messaging and mandatory guidelines Customer messaging and mandatory guidelines
15 April 2026
pdf 953.94 KB
Outlines what must be included in customer communications, along with recommended language you can tailor to your brand. It also includes examples of how to apply this across different channels, including website, social and email.
Business messaging and mandatory guidelines Business messaging and mandatory guidelines
15 April 2026
pdf 445.81 KB
Guidance tailored for communications with industry, partners and stakeholders.
Keeping up to date
This toolkit is updated regularly. Please check you are using the latest version before developing or publishing communications.